Customer Service Excellence
On campus · 2 weeks
Turn every customer conversation — in person, by phone or on WhatsApp — into loyalty.
KES 12,000Details
Leadership & Management
Leadership & People Management
Lead a team with confidence: delegation, feedback, motivation and difficult conversations.
On campus · 4 weeks · Saturdays · Nairobi CBD campus
Key facts
- Duration
- 4 weeks · Saturdays
- Mode
- On campus
- Next intake
- 5 Nov 2026
- Location
- Nairobi CBD campus
- Certificate
- BDIT College Certificate of Completion
Course fee
KES 30,000
Pay in up to three instalments
About this course
Being good at your job does not automatically make you good at leading others. This course gives new and aspiring managers practical tools for the people side of the job.
Through role plays and real workplace scenarios you will practise giving feedback, delegating, running one-to-ones and handling conflict.
What you will learn
- Understand your leadership style and its blind spots
- Set clear goals and expectations
- Delegate without losing control
- Give feedback that improves performance
- Handle conflict and difficult conversations
- Motivate and develop your team
Who it’s for
Supervisors, team leaders, new managers and high-potential staff.
Entry requirements
Currently supervising people, or preparing to.
Upcoming intakes
5 Nov 2026
On campus · Nairobi CBD campus
In their own words
“The role plays on difficult conversations were uncomfortable in the best way. I handle feedback with my team completely differently now.”
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