Leadership & ManagementLeadership & People Management
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Lead a team with confidence: delegation, feedback, motivation and difficult conversations.
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Leadership & Management
Customer Service Excellence
Turn every customer conversation — in person, by phone or on WhatsApp — into loyalty.
On campus · 2 weeks · Saturdays · Nairobi CBD campus
Key facts
- Duration
- 2 weeks · Saturdays
- Mode
- On campus
- Next intake
- 15 Oct 2026
- Location
- Nairobi CBD campus
- Certificate
- BDIT College Certificate of Completion
Course fee
KES 12,000
About this course
Customers remember how you made them feel. This short course gives front-line staff and supervisors practical techniques for listening, solving problems and handling complaints calmly.
It is often delivered in-house for teams; individual learners join the open intakes.
What you will learn
- Understand what customers really expect
- Communicate clearly and professionally
- Handle complaints and difficult customers
- Deliver service over phone, email and WhatsApp
- Build a service culture in your team
Who it’s for
Front-office, sales and support staff and their supervisors.
Entry requirements
None.
Upcoming intakes
15 Oct 2026
On campus · Nairobi CBD campus
Filling fastRegister for this intake
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